With technological advancement and evolving consumer behaviours, unmanned stores are emerging as a significant trend globally. Famous convenience stores in Taiwan and the United States launch unmanned convenience stores successively, featuring the concept of ‘Just Grab and Go!’. This shopping experience simplifies the process into three steps: Scan, Grab, Pay and Go.
To implement the “Just Grab and Go!” concept effectively, integrating robust security and sensor systems is essential, such as CCTV cameras, smart shelves equipped with Infrared sensors, 3D cameras and weight sensors. These security systems enable unmanned stores to revolutionise the traditional shopping mode that relies on staff assistance. Consumers can select products and complete transactions independently through online payments, resulting in a faster and more convenient shopping experience while reducing labour costs.
In Hong Kong, self-checkout technology has gained popularity, with supermarkets, department stores, and chain retailers adopting self-checkout machines to boost operational efficiency. In addition, Hong Kong International Airport has unveiled an autonomous convenience store offering travellers quick and easy access to purchasing travel essentials, including packaged food, drinks, souvenirs. These developments highlight the potential of unmanned stores in Hong Kong.
Despite their advantages, security remains a critical concern for unmanned stores. For example, an unmanned convenience store in North Point closed due to frequent theft incidents, highlighting the necessity of implementing a comprehensive security system in unmanned stores.
Alarm System Monitors Consumer Behaviour
Burglar Alarm Systems are particularly important for monitoring consumer behaviour and preventing burglary. The following is the common alarm equipment in the market:
Acoustic Glass Break Sensor is mainly used to protect the glass detection when it is damaged by strong force, such as breakage, attack, etc., when the glass is damaged, the alarm system will be triggered immediately to prevent illegal intrusion.
Vibration Sensor detects vibration or movement of objects. When the object moves or is vibrated, the vibration sensor will react accordingly and trigger the alarm system. It is particularly useful in unmanned stores for safeguarding various areas, doors, windows, shelves and display glasses.
Real-Time Video Monitoring Empowers Remote Operation
CCTV technology has evolved rapidly, ushering in a new era of advanced surveillance systems. Nowadays, surveillance technology has reached new heights with 4K resolution, delivering breathtaking clarity that leaves nothing hidden. In addition, 360° coverage ensures all-round monitoring of the entire unmanned store area, leaving no blind spots.
Compared to traditional shopping modes that rely on manpower for patrols, staff, uniformed and undercover guards, unmanned stores are monitored by remote systems, and store operators can oversee the store without physical presence on-site. By using a computer or designated mobile app, they can adjust camera angles and resolution at any time, enabling real-time oversight of the store and effectively managing the unmanned store.
EAS System Gives Goods a Self-defence Ability
Electronic Article Surveillance (EAS) systems are widely used retail security solutions in the retail industry. It is one of the most used systems to counter shoplifting and prevent loss. EAS system consists of three main components: a detector, a deactivator, and an electronic label. It uses acousto-magnetic (AM) technology and RFID technology based on situation and requirement. When a shoplifter attempts to steal a labelled item, and after passing through the detector device, an alarm will be triggered. It gives goods a self-defence ability to protect goods and prevent theft of goods.
The unmanned store market is experiencing significant growth driven by advancements in technology and changing consumer preferences. Therefore, a comprehensive security system is the key to manage and monitor consumer behaviour effectively, reduce the risk of theft and ensure stable operations. In the future, the security solution and technology of unmanned stores will be essential, mature and create more business opportunities in the retail industry.
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