Privacy Policy

Ensec Solutions’s Commitment to Protect Your Privacy

Ensec Solutions and where applicable, each of its subsidiaries (together “Ensec Solutions”; each “subsidiaries”), are committed to ensuring the privacy and security of the Personal Data they hold. Ensec Solutions aims to meet this commitment by implementing the principles and requirements of the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region (“the Ordinance”). This Privacy Policy Statement is intended to explain Ensec Solutions’s privacy practices.

Collection of Personal Data

From time to time and for the purpose of carrying on Ensec Solutions’s businesses and operations, including the provision of services to you, you may be requested to supply data that may directly or indirectly identify you or other person(s) as an individual (“Personal Data”) such as, but not limited to, the following:

  1. Your name;
  2. Contact details such as email address, mailing, telephone number, and fax number;

Supply of Personal Data to Ensec Solutions is non-obligatory, but failure to do so may result in Ensec Solutions being unable to process your application(s) or to provide facilities and services to you.

Occasionally, you may need to provide Personal Data about other individuals to Ensec Solutions (e.g. guests). In that event, to comply with the Ordinance, you are required to have first obtained the authorisation of such individuals before using, disclosing and transferring their Personal Data, including giving consent on their behalf to Ensec Solutions’s possible use, disclosure and transfer of their Personal Data, for the purposes you would want to achieve from Ensec Solutions. If necessary, Ensec Solutions may require you to provide to Ensec Solutions any supporting documents which may be necessary to prove such authorisation. You should also advise them that Ensec Solutions can be contacted for further information.

Use of Personal Data

Your Personal Data may be used for the following purposes:

1. Providing goods, services and support or performing transactions and administration work related to the following operations of Ensec Solutions:

    1. Ensec Solutions’s core operations of security solutions and IT solutions;

2. Processing of your application to subscribe to Ensec Solutions’s services as set out in paragraph 1;
3. Verifying your identity;
4. Monitoring access to Ensec Solutions’s premises which are not open to public;
5. Matching (as defined in the Ordinance) your Personal Data with other data collected (by Ensec Solutions or third parties) for other purposes, in relation to, the provision of goods and services to you and/or the performance of any transactions and administration work related to Ensec Solutions’s operations;
6. Marketing and advertising of any goods and services to you by Ensec Solutions and its subsidiaries, such as sending you offers and promotions (please see further details in “Direct Marketing” below);
7. Maintaining and developing Ensec Solutions’s business systems and infrastructure, including testing and upgrading of these systems;
8. Meeting any obligations, requirements or arrangements, whether compulsory or voluntary, of Ensec Solutions to comply with, or in connection with:

    1. any law, regulation, judgment, court order, sanctions regime, within or outside the Hong Kong Special Administrative Region (“Hong Kong”) existing currently and in the future;
    2. any guidelines, guidance, demand or requests given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities within or outside Hong Kong; or
    3. any of Ensec Solutions’s rules or bye-laws relating to Ensec Solutions’s core operations.

9. Complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information of Ensec Solutions and/or any other use of data and information in accordance with any programmes for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities;

10. Prevention, detection or investigation of crime; and/or

11. Facilitating communications between you and Ensec Solutions.

Ensec Solutions may also use from time to time aggregate non-identifying information about its customers to better design and improve Ensec Solutions’s goods and services that it offers. This information will not identify any individual in particular.

Direct Marketing

Ensec Solutions intends to use your Personal Data for direct marketing carried out by Ensec Solutions or subsidiaries (or by an agent on behalf of Ensec Solutions or subsidiaries), and for such purposes your Personal Data held by subsidiaries may be provided to subsidiaries for their use for direct marketing. The intended kinds of Personal Data to be used and the intended classes of marketing subjects are specified below. However, Ensec Solutions may not so use or provide your Personal Data unless exempted by the Ordinance or Ensec Solutions has received your consent.

For the above direct marketing use, Ensec Solutions intends to:

  1. use your name and contact details; and
  2. market or promote the following classes of goods, services, support and related events and activities offered or arranged by Ensec Solutions or subsidiaries or their respective business partners:
    1. a. membership;
      b. hospitality and entertainment;

You can always opt-out free-of-charge by contacting Ensec Solutions’s Data Privacy Compliance Officer if you no longer wish any of your Personal Data to be used in any of the described direct marketing purposes.

Disclosure of Personal Data

Personal Data supplied to Ensec Solutions will be kept confidential. However, Ensec Solutions may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the Personal Data was collected, provide such Personal Data to the following parties:

  1. any Club Entities for fulfilling the purposes for which it was collected (subject to any consent requirement relating to “Direct Marketing” above), and to Ensec Solutions’s business partners for direct marketing use as described in “Direct Marketing” above;
  2. any person or company who is acting for or on behalf of Ensec Solutions, or jointly with Ensec Solutions, in respect of the purpose or a directly related purpose for which the data was provided;
  3. any other person or company who is under a duty of confidentiality to Ensec Solutions and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information;
  4. Ensec Solutions’s agents, contractors, suppliers and any third party service provider who provides administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to Ensec Solutions in connection with the operations of its business;
  5. government and regulatory authorities, investigative bodies and law enforcement agencies and other organisations, as required or authorised by law;
  6. any financial institutions, including banks, necessary to establish and support the payment of any services provided to you; and
  7. your authorised representatives or your legal advisers when requested by you to do so.

Ensec Solutions may also disclose your Personal Data to third parties: (i) when required by law, by court order or in response to a search warrant or other legally valid inquiry; or (ii) pursuant to Ensec Solutions’s good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defences, to obtain legal advice, to exercise and defend Ensec Solutions’s legal rights or to protect the life, body or property of any individual. This also applies when Ensec Solutions has reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with Ensec Solutions’s rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by activities causing such interference.

The Personal Data that Ensec Solutions collects or obtains may be transferred to jurisdictions that offer lesser protection of personal data than that provided in your jurisdiction. By submitting Personal Data to Ensec Solutions or using any of Ensec Solutions’s services, you understand and consent to such transfer.

Links to Third Party Websites

Ensec Solutions’s website may contain links to other sites and pages which are operated by third parties. Ensec Solutions has no control over the content of the linked websites or the way in which the operators of those websites deal with your Personal Data. You should review the privacy policy for those third party websites to understand the ways in which your Personal Data may be used by those third parties.

Use of Cookies

By using Ensec Solutions’s website (“Website”) and mobile apps, you agree that Ensec Solutions can store and access cookies, IP addresses and use other methods in order to collect website usage data and improve your on-line experience.

Cookies are small files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites function properly, as well as to provide business and marketing information to the website owners.

Ensec Solutions uses cookies on its Website to track visitor preferences. These cookies allow the Website to remember information that changes the way the Website behaves or looks, such as your preferred language. These cookies can also assist you in changing text size, font and other parts of the Website that you can personalise. You may refuse to accept cookies by altering the settings on your internet browser but it should be noted that if you choose not to permit cookies, some areas of the Website may not function properly.

Data Retention

All Personal Data that has been collected from you will only be stored for a duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.

Commitment to Data Security

Ensec Solutions is committed to protecting the security of your Personal Data. It uses a variety of physical, technological and organisational measures to help protect your Personal Data from unauthorised or accidental access, processing, erasure or other use.

Changes to the Privacy Policy Statement

Ensec Solutions may change this policy from time to time by updating this page without notice. You should check this page from time to time to ensure that you are aware of those changes.

Access to and Correction of Personal Data

You are entitled to request access to Personal Data held by Ensec Solutions about you and to correct such data. Ensec Solutions may charge a reasonable fee for the processing of such data access request.

You may direct your request in writing to:

Data Privacy Compliance Officer
Ensec Solutions Hong Kong Limited
27/F, 9 Chong Yip Street, Kwun Tong, Hong Kong


This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.